![]() We are not responsible for late remittance made through the mail service. Failure to receive a bill does not exempt penalties or disconnection for non-payment.The Utility Billing Department may, but is not required to notify you if your water usage seems higher than normal.Occupants of the property shall be financially liable for any damage to a water meter occurring in the process of turning water service on or off if caused by any person other than an employee of the City. You can also make your water account payments at the following Calexico locations: California Super Market.Any amount paid over your balance will be credited to. Send questions, comments or requests using this online form to the City of Phoenix Water Services Departments administrative staff. The kiosk accepts cash, debit, and credit card payments. The policy states that the e-mail message you are about to send: (1) is subject to public disclosure under the Public Records Law, (2) is not private or confidential and (3) is retained for 90 days. The kiosk is open 24/7, 365 days per year and your payment will be immediately applied to your account. Please note landlords are ultimately responsible for any outstanding balances once a tenant has moved out of their property (ies), per City Ordinance 541. Walk-up customers may now use the credit card feature on the payment kiosk located just outside the first-floor lobby of City Hall.Such fees total $70.00 and must be paid with the full account balance before water service can be reconnected. If water service is disconnected for failure to pay, the following fees are automatically charged to the account: $30.00 (service shut off fee) and $40.00 (service reconnection fee). There is no grace period.Īll accounts that are past due will receive a door hanger and will be charged $5.00. Pay your water bill online, get information about your water bill account, sign up for paperless billing or find payment locations. Looking for something not listed Try a custom search using the search bar above. Below are a list of the most commonly requested services. If accounts are not paid in full by the 20th you will automatically be charged a late fee of $10.00. Phoenix provides numerous outstanding services for residents. Water bills are due by the 20th of each month.
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